Shift Leader APPLICATION
Expectations:
As a shift lead at Brie’sta Coffee Company, you make certain that Brie’sta Coffee Co. values and standards are always upheld. It would be your job to ensure that each guest that visits during your shift has the best possible experience.During your shifts, you will be the point of contact for customer issues and employee issues.
-Be the eyes and the ears and face of the company whenever the manager is gone
-Be willing to step up for shifts that need covered
-Be ready to take minor enforcement with employee issues- however, all issues should be run through the Assistant Manager or Manager
-FIll out the Shift Lead Weekly Report and post responses into the shift lead group chat on a weekly basis
-Handle customer comments and concerns while on shift and post in sift lead chat what the instance and result of the converstaion
- In charge of splitting the tips at the end of every shift & counting the cash till at closing
- Assign duties for fellow teammates during rushes to ensure we run as smoothly as possible
- Signing off on the closing checklist to ensure everything was completed
- Assigning duties when we are slow to make sure cleaning chores are being done
- Commit to a minimum of 20 hours per week work schedule